Privacy Policy

Onward Upward Sports & Events is operated by Onward Upward Digital Innovations, LLC.

We respect your privacy. This policy explains what information we collect, how we use it, and how it is protected.

1. Information We Collect

When you interact with onwardupwardsports.com or register through Playpass, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Payment information
• Emergency contact information
• Date of birth (when required for program eligibility)
• Skill level or rating information (such as UTR or WTN, if applicable)
• Program registration data
• Waiver confirmations
• Communication preferences

We also collect standard website usage data:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access

2. How We Use Your Information

We use your information to:

• Process registrations and payments
• Administer leagues, ladders, lessons, and events
• Communicate program updates and scheduling information
• Manage waivers and compliance records
• Provide customer support
• Send relevant program announcements
• Improve website performance and user experience
• Maintain operational and financial records

We do not sell personal information.

3. Payment Processing

Payments are processed through third-party payment processors integrated with Playpass and related platforms.

Onward Upward Sports & Events does not store full credit card numbers on its own servers.

Payment providers maintain their own security and compliance standards.

4. Playpass Platform

Registrations and payments are processed through Playpass.

When you register through Playpass:

• Your information is stored within the Playpass system
• Playpass may collect and store data according to its own privacy policy
• You agree to Playpass terms when completing registration

We recommend reviewing Playpass's privacy policy directly for platform-specific practices.

5. Communications

By registering for a program, you agree to receive:

• Schedule updates
• Program notices
• Operational announcements
• Event confirmations

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications.

Operational messages related to active registrations may still be sent as required.

If you provide a phone number, you may also receive operational messages by text or messaging app such as WhatsApp, including schedule updates and program coordination. Message and data rates may apply. Reply STOP to opt out of text messages.

6. Media and Event Content

Events may include photography or video.

Media may be used for:

• Website content
• Social media
• Recap videos
• Promotional materials

If you prefer not to appear in media content, contact us in writing prior to the event.

7. Data Security

We use commercially reasonable safeguards to protect personal information.

This includes:

• Secure hosting environments
• Encrypted payment processing
• Platform-level protections through Playpass
• Restricted administrative access

No system can guarantee absolute security, but we take data protection seriously.

8. Children's Privacy

Programs involving minors require guardian registration and consent.

We collect only the information necessary to administer youth programs safely.

Guardian consent is required for participation.

9. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party sites.

10. Data Retention

We retain information as long as necessary to:

• Operate programs
• Maintain compliance records
• Satisfy financial and legal obligations

Inactive records may be archived securely.

11. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data where legally permissible

Requests can be submitted via email.

12. Changes to This Policy

We may update this policy periodically.

Updated versions will be posted on this page with a revised effective date.

13. Contact Information

Onward Upward Sports & Events
Operated by Onward Upward Digital Innovations, LLC
Mailing Address: 45 E City Ave, #1572, Bala Cynwyd, PA 19004
Email: contact@onwardupwardsports.com
Website: onwardupwardsports.com

Text Messaging (SMS)

By providing your phone number to Onward Upward Sports & Events, including when you book a call or submit a form, you consent to receive text messages from us such as appointment reminders, confirmations, and follow-ups related to your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Opting out of texts does not affect your ability to work with us by phone or email. We do not sell or share your phone number with third parties for their own marketing.